All you ever wanted to know about Salesforce - Microsoft Dynamics integration

Posted by Henning Lund on Thu, Jun 29, 2017

Can data integration really help you optimize processes between your Salesforce and your Microsoft Dynamics? Which processes? Can it get you a step closer to your customers and help you reach your sales goals? Can’t you successfully operate with stand-alone, isolated systems?

How much does your business risk to be disrupted by a data integration project? How do you get started? How do you prioritize which data to transfer? What are the most common integration points between Salesforce and Microsoft Dynamics? What are others doing?

Is a data integration platform the best way to go or should you develop our own custom solution? Does data integration put your data at risk? Is Microsoft Dynamics 365 making data integration platforms obsolete?

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Tags: Salesforce - Microsoft Dynamics integration

Data integration: Getting Microsoft Dynamics to Talk to Itself

Posted by Henning Lund on Wed, Jun 21, 2017

Maybe you’ve met that perfect communicating couple. They finish each other’s sentences. They always know the other’s schedule. When they send out party invites there’s no question who will contact whom. They don’t tell each other to pick up dinner on the way home, because the other has already stopped at the shop. It’s almost like they share a sixth sense. Don’t you wish your software could be like this?

Microsoft Dynamics is a powerful and widely used suite of products, but just like a company that makes coats, pants, and shirts, their products don’t always work together as a suit. The name Microsoft Dynamics is shared by the company’s CRM solution (now branded as Dynamics 365 customer engagement apps), which has been on the market since 2003, as well as for their ERP products, such as NAV, used by finance and operations. But the shared name does not make integration automatic or even easy. This problem dates to the origin of the ERPs as separate, standalone products, purchased by Microsoft, rather than built in-house.

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Tags: Data Integration

Data integration - or the sixth sense of software

Posted by Henning Lund on Thu, Jun 15, 2017

Everybody is talking about AI, and it is here to stay. Salesforce and Microsoft have been playing on the AI drums for quite some time already and I must say it’s a part of the future I’m looking forward to. But most companies have more down-to-earth problems to solve before the AI wave really hits them.

I remember making some of my very first presentations in the ERP industry some 30 years ago. The “pitch” was around avoiding islands of data by implementing an ERP-system. And fair enough, an ERP system has helped a long way down the road, but other data has entered the scene and specialized systems e.g. for CRM are challenging the traditional ERP philosophy.

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Tags: Data Integration

A beginner’s guide to data integration

Posted by Henning Lund on Thu, Jun 08, 2017

Today, most businesses depend deeply on data. Data drives everything from customer support to business strategy. Why is that? Because businesses are flooded with an unprecedented number of data sources and types: legacy systems, sensors, log files, mobile devices - all of these sources here to generate data that can provide them with a competitive advantage. That’s the good news. The bad news is that someone needs to make sense of this overwhelming amounts of data. Without drowning. This is where data integration comes into play. But what is data integration and how is it working? Let’s get you acquainted with the basics of data integration.

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Tags: Data Integration

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