I hate being the witness of a good investment not being fruitful. Throughout my career in the ERP world, I have seen many companies take the big step and heavily invest in new ERP and CRM systems – some simultaneously, some step wise. The benefits of each system separately are undeniable, and can by themselves make a huge difference in a company’s operations. In many projects, integrating the two systems is part of the initial vision.
However, many organizations refrain from performing the integration. Why? Often because the initial investment in the two systems has been bigger than planned and has utilized a great deal of the resources, time, and budget – sometimes more than originally allocated. So, the integration of the two systems might be set aside for a shorter or longer period. But is it wise? Combined together however, these two systems can help companies take an exponential leap.