Hit enter to search.
Who would not want to provide impeccable service to their customers? I think that all the companies I have ever been in touch with have a desire to excel at customer service. However, this might be easier said than done. One of the prerequisites of spotless customer service is accurate customer data, and this is a point that many companies struggle with, often as a result of disconnected systems.
Our customers often wonder whether data integration really can help them solve this. Can a simple, off-the-shelf data integration system give access to accurate customer data across systems and allow you to provide excellent customer service? This is what the Ken Blanchard Companies experienced from integrating their CRM and ERP systems using RapidiOnline.
The Ken Blanchard Companies believes that everyone deserves to have a great manager. They have been training millions of the world’s best managers for more than 35 years, and are one of the largest leadership training and development companies in the world. To provide their clients with best experience possible they needed to be able to analyze customer interaction and data throughout the customer lifecycle. With and ERP (Microsoft Dynamics NAV) and a CRM (salesforce.com) in place, they believed that integrating these two systems would keep them from losing any of the customer data.
Read also: Become data-driven to be truly customer-centric
The Ken Blanchard Companies had two key concerns when looking for a way to connect Microsoft Dynamics NAV with salesforce.com:
Read also: Get a step closer to your customers with ERP-CRM integration
Read the full Ken Blanchard Companies case story here.
Henning Lund
To integrate or not to integrate? The ERP-CRM dilemma
MEASURE THE SUCCESS OF YOUR DATA INTEGRATION PROJECT
7 steps to Salesforce - Microsoft Dynamics integration
1390 Market - Suite 200
San Francisco, CA 94102, USA
Copyright © 2021 Rapidi.
All Rights Reserved
Terms & Conditions |
Privacy Policy