By Henning Lund - May 13, 2016
You have selected Salesforce to complement your Microsoft Dynamics ERP and get rid of old, disconnected processes. You are ready to get it implemented, or you might even have implemented it. Top management’s ambitions and expectations are sky high. They simply cannot wait to reap the benefits of their investment. This leaves a lot of pressure on your shoulders, because you know better! You know that unless you convince your salespeople to use the system, your chances of success are fairly thin: if it becomes a database that nobody wants to update and maintain, it will be a wasted investment.
This means that user adoption should be on top of your priority list now. How do you make it happen? I like to recommend these 4 measures to ensure high user adoption:
In short, if you focus on salespeople’s needs, and involve them early, you are off to a good start. Add to this an integration between Salesforce and your Microsoft Dynamics ERP (preferably as early as possible) and you will reach sky high user adoption and satisfaction, ensuring the success of your implementation project. Download the below case studies if you would like to understand concretely how our customers have benefited from it.