Data integration
Support & Customer Care Manager
(North America)

We are currently looking for our next talented team member. Could it be you?

We are looking for a new colleague to join our team.

Rapidi is a fast-growing provider of data integration solutions. Our secure, flexible, and programming free data integration approach has made us a recognized partner of Salesforce, Microsoft, and other leading software vendors.

At Rapidi, we strive for customer satisfaction. We are very proud of achieving top-rated customer satisfaction (97% on average) year after year. We want to give our customers the absolute best experience and attention before, during and after implementation of their Rapidi solutions. To support this vision, we are looking for a business-minded support and customer care manager to join our team and focus on our customers’ needs.

Responsibilities

As our Support and Customer Care Manager, you will:

  • Lead and participate in RapidiOnline support towards end-users and partners
  • Plan, develop and execute outbound activities for existing customers to maintain an exceptional loyalty and optimal use of RapidiOnline
  • Participate in program management and testing activities for new releases of the RapidiOnline integration platform
  • Work closely with our consultant team and our development team
  • Report directly to the CEO

Qualifications

Our data integration solution, RapidiOnline, mostly integrates Salesforce with ERP systems like Microsoft Dynamics and others, but it is an open platform that can integrate with many different systems. While having experience within Salesforce and/or Microsoft Dynamics is an advantage for this job, our new team member should also have a proven background within Acumatica integration.

You will also need to have a good understanding of basic CRM and ERP business processes such as quote-to-cash, reporting and customer service. Holding an ERP or CRM certification will be considered an advantage.

To sum it up, a good candidate for the job has:

  • Good understanding of CRM and ERP business processes
  • Experience with Microsoft Salesforce and/or Microsoft Dynamics
  • A strong technical profile with an extrovert customer mindset
  • Acumatica integration experience

Working at Rapidi

This job is a full-time position with a fixed monthly salary based on your experience and qualifications.
You will be working from your home office, avoiding the hassle of rush hour traffic. Most of our services are delivered online, therefore you will not be expected to travel for this job.

We have customers all over the world and expect some flexibility to work outside “normal” working hours if necessary. On the other hand, we are flexible to find a good solution to your general working hours to find a good work life balance.

Preferably, we are looking for someone located in the US EST time zone and will only consider and respond to applicants based out of North America for this position. However, please be aware that you will need to collaborate with European or APAC customers.

Personality

By nature, you are a self-driven team player. You are willing to go the extra mile to achieve excellent customer satisfaction. You have a positive mindset and you’re not afraid to pick up the phone and ask a client if there is anything you can do to help.

 

If you are interested in this position, then apply no later than June 30th, 2021 by submitting your CV with a brief description of yourself and why you are a good match. We will only consider and respond to applicants based in North America for this position.

 
About Rapidi

Data integration doesn’t have to be confusing or complicated. It can be simple and stress-free. At Rapidi, we are your go-to data integration experts with over 20 years of experience. Our product, RapidiOnline uses cutting-edge technology to provide data integration solutions that are fast yet flexible, simple, robust and secure. We have perfected our blend of human and technical skills to provide an unrivalled committed, caring and personal customer service experience. We believe these things are just as important as the technology we use so let us take the stress out of data integration.

FILL IN THE FORM