When companies want to integrate their Salesforce with an ERP, they always have a good reason to do it, a crucial need to solve a time-consuming and/or expensive pain and a hope to make their organization more effective. Typically, they want to:
- Achieve a full, 360-degree customer overview.
- Streamline processed and increase efficiency.
- Remove all manual re-keying of data.
- Boost user adoption.
Do they achieve their goal? Yes, and often even more than what they had foreseen. We’ve asked 10 of our customers to summarize the benefits they have achieved from integrating Salesforce with their Microsoft Dynamics ERP system.