Case stories
How Thames Water connected Salesforce and Microsoft Dynamics with Rapidi
Thames Water replaced custom-coded Salesforce-to-Microsoft-Dynamics-NAV integration with Rapidi, working with KE Consulting (KEC) on the design. The new setup cut manual reconciliation, shortened go-live, and now scales across business units without further custom code. Below is what KEC actually did, what changed after go-live, and the three lessons any team running a similar project should plan for.
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Microsoft Dynamics 365 Finance Integration with Salesforce [Case Story]
Running Dynamics 365 Finance and Operations alongside Salesforce creates data integration issues. Your ERP holds financial records, inventory, and order fulfillment data. Your CRM holds customer interactions, sales pipelines, and quotes. Without a connection between the two, your teams duplicate work and make decisions on incomplete information.
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How Rapidi Helped Educate 360 Scale Business Automation [Case Story]
Educate 360 runs five professional training brands across multiple countries. The company uses Salesforce for sales and customer management and Microsoft Dynamics 365 Business Central for accounting. Before Rapidi, custom APIs connected these systems. Those APIs broke down under high transaction volumes, forced staff to enter data manually, and created inconsistencies across departments.
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Integrated systems keep trucks and trailers moving (case story)
What do you do when you want to improve your sales process but are limited by the data silos in your company? Finding a way to eliminate the data silos is a good place to start, but how do you do it? This is exactly the situation that one of our customers, idem telematics, was facing before they got in touch with us.
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Why integrating your ERP and CRM systems is an absolute must (case story)
“I would never go back to a world of not having this integration”… this was the overwhelmingly positive feedback one of my customers gave me during a follow-up call. See, when we have performed a system integration for a client, I like to schedule a call where we go through what has been good, what has been challenging, and any way we can improve. That allows me to check that we have delivered on our promises, and if not, make sure that we can take actions to satisfy a potentially frustrated client.
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RapidiOnline, supporting Xsens’ data integration needs for over a decade
Xsens, a leader and innovator in the field of 3D motion tracking technology and products, has been using RapidiOnline for ten years, with great success. Xsens originally considered single-vendor solutions for their ERP and CRM needs, such as SAP. But even though these tools can be very powerful, they also tend to be more expensive, and less flexible. Instead, they chose to implement Salesforce and connect it to their Microsoft Dynamics NAV, using RapidiOnline – which they did with great success and did not regret. 10 years later, even after a significant upgrade to Microsoft Dynamics NAV 2018 and a changes to Salesforce due to new NAV capabilities, they are still RapidiOnline fans.
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Boosting sales with Salesforce - NAV integration (case story)
World leader in technical embroidery, ZSK Embroidery Machines needed an upgrade of the IT tools available to their sales team. The company already had a Microsoft Dynamics NAV installation that could be used by the sales team... with effort. Since Sales Reps didn't have access to NAV they had to phone or e-mail someone on the Finance team to get the data or reports they needed. Today, they have implemented Salesforce and RapidiOnline and can report that their sales team gets more information than ever before. They are very close to a true 360 degree view of each customer.
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